Version 1.15 — Effective August 25, 2026
Lacey Oak Lawns · hello@laceyoaklawns.com
(Hereinafter referred to as "Service Provider")
This Lawn Care Service Agreement (the "Agreement") outlines the terms and conditions for basic lawn care services provided by Lacey Oak Lawns. By signing up for a weekly or bi-weekly subscription plan with Lacey Oak Lawns, the Client acknowledges and agrees to be bound by all terms and conditions set forth in this Agreement.
The Service Provider agrees to provide the following basic lawn care services to the Client's property on a weekly or bi-weekly subscription basis, as selected by the Client:
Services are performed on the schedule selected at signup: weekly (approximately four visits per month) or bi-weekly (approximately two visits per month).
Growth Conditions Acknowledgment: The Client acknowledges that during peak growing seasons, bi-weekly service may not be sufficient to maintain all lawn types, and that overgrowth may occur between visits. Weekly service is generally recommended for faster-growing lawns and peak season. Additional charges or service adjustments may apply regardless of schedule.
Scheduling Window: Service times may vary within the scheduled day. The Service Provider does not guarantee specific appointment times, only service dates, unless otherwise agreed.
Weather Delays: While Lacey Oak Lawns strives for consistency, service dates may be adjusted due to weather conditions (e.g., heavy rain, extreme heat), holidays, or unforeseen circumstances. The Service Provider will make reasonable efforts to notify the Client of any changes and reschedule services promptly.
The Client agrees to pay the Service Provider the agreed-upon subscription fee as displayed during the sign-up process. Payments are automatically processed via Stripe on the interval matching the Client's selected schedule — every week for weekly plans, or every two weeks for bi-weekly plans.
Billing Method: Subscription billing is based on time intervals (weekly or bi-weekly, per the Client's plan) and not per visit. Service dates may vary due to weather or scheduling adjustments.
A late fee may be applied to payments that fail or are not successfully processed within the specified grace period.
In the event that payment is not received by the due date, the Service Provider reserves the right to suspend services until all outstanding balances are paid in full. If payment remains outstanding for a period specified during sign-up, the Service Provider may terminate this Agreement immediately.
If a payment method fails twice in a row, services will be suspended until a valid payment method is provided.
Residential subscription plans have no fixed contract term and continue on a recurring basis until cancelled by either party. The Client may cancel at any time through the Stripe customer portal, by emailing hello@laceyoaklawns.com, or by calling or texting (512) 710-7344.
Cancellation takes effect at the end of the current billing period. The Client remains responsible for any charges already billed prior to cancellation, and no partial refunds are issued for the remaining portion of a billing period once service for that period has been rendered.
The Service Provider may terminate this Agreement at any time for the reasons described under Payment Default, Right to Refuse Service, or Property Condition Requirements, or for any other reason with reasonable notice to the Client. Termination by either party does not relieve the Client of responsibility for any outstanding balance owed at the time of termination.
Sections of this Agreement that by their nature are intended to survive termination — including but not limited to Refund Policy and Property Damage Reporting — remain in effect after this Agreement ends.
In addition to subscription-based services, the Service Provider may, at its discretion, offer one-time lawn care services ("One-Time Services"). One-Time Services are non-recurring and do not establish a subscription, ongoing service obligation, or recurring billing relationship.
Payment for One-Time Services is due in full prior to service unless otherwise agreed in writing. Pricing may differ from subscription rates and may include additional charges for overgrown conditions, excessive debris, or special circumstances.
The following provisions of this Agreement do apply to One-Time Services:
The following provisions of this Agreement do not apply to One-Time Services:
Completion of a One-Time Service does not guarantee future availability or priority scheduling.
Any services requested beyond the basic services outlined above require a separate quote and approval.
Shrub and bush trimming is included with the Complete Care plan but is not performed at the time of initial service. Trimming is scheduled on a monthly or quarterly basis depending on plant growth rate, species, and seasonal conditions, at the Service Provider's discretion. The first scheduled visit under a new subscription is used to clean up and assess the property; the trimming schedule is established based on that assessment.
Customers may request trimming outside the standard schedule, but this may be subject to an additional charge and is not guaranteed to occur on any specific visit. Lacey Oak Lawns assumes no liability for plant health, appearance, or growth outcomes resulting from trimming timing or frequency.
Weed control is provided as quarterly granule applications only — not at the start of signup. Applications are timed based on seasonal weather and optimal application windows (typically spring, early summer, late summer, and fall). Granule applications are applied to lawn areas only. Decorative flower beds and fence lines are not treated. We do not hand-pull weeds or provide spot-spray treatment. The first scheduled visit under a new subscription is used to clean up and assess the property; the weed control schedule is established based on that assessment.
Customers may request weed control applications outside the standard quarterly schedule, but effectiveness is not guaranteed. Lacey Oak Lawns assumes no liability for reduced effectiveness or results from non-standard applications.
Fertilization is provided as quarterly granule applications only — not at the start of signup. Applications are timed based on seasonal weather and optimal application windows (typically spring, early summer, late summer, and fall). The first scheduled visit under a new subscription is used to clean up and assess the property; the fertilization schedule is established based on that assessment.
While customers may request fertilization outside the standard quarterly schedule, Lacey Oak Lawns is not responsible for the effectiveness of applications made outside recommended timing or seasonal conditions.
Basic lawn bug control is available as an optional add-on to any plan, selected during signup. This is a simple, off-the-shelf granule lawn treatment — not professional pest control. Applications do not include sprays, professional-grade or restricted-use products, or treatment of wasp nests, termites, wildlife, or mosquito misting systems. Applications are made on the same quarterly schedule as weed control and fertilization.
As with weed control and fertilization, bug control applications outside the standard quarterly schedule may be requested but are not guaranteed for effectiveness. Lacey Oak Lawns assumes no liability for reduced effectiveness or results from non-standard applications.
Weed control, fertilization, bug control, and shrub/bush trimming are billed as part of the applicable plan's regular subscription charge, not as a separate line item tied to the visit when the service actually occurs. The subscription fee provides a consistent, predictable way to manage payment for these services; it does not mean the service is performed at every billing cycle. Charges accumulate toward each service's applicable schedule — quarterly for weed control, fertilization, and bug control, or monthly to quarterly for shrub and bush trimming depending on growth — and the service itself is completed according to that schedule, not necessarily on the date of any individual charge.
Weed control, fertilization, bug control, and shrub/bush trimming effectiveness and outcomes depend on weather, soil conditions, grass and plant type, growth rate, pest pressure, and application or service timing. Lacey Oak Lawns makes no guarantees regarding effectiveness, appearance, or results from these services. Customers may request service outside standard timing, but Lacey Oak Lawns assumes no liability for reduced effectiveness or results from non-standard timing.
Lawns exceeding approximately 6 inches in height at the time of service are subject to an overgrowth surcharge. This surcharge applies to any portion of the property exceeding the specified height thresholds. Grass between 6–8 inches is charged at 2x the standard service rate. Lawns or portions thereof exceeding 8 inches are charged at 3x the standard service rate or may require a separate custom quote, at the Service Provider's discretion.
Overgrowth surcharges are billed as a separate one-time charge added to the invoice for the service visit in which the overgrowth condition is observed.
If any portion of the property exceeds safe or maintainable service conditions at the time of service, the Service Provider reserves the right to skip those areas. Skipped areas shall be considered serviced for billing purposes and may require a cleanup quote or surcharge before service can resume.
If a property requires initial cleanup, an additional fee must be approved before service begins. Clippings may be bagged and removed during an initial cleanup at the Service Provider's discretion, without a separate bagging quote, when needed to properly clean up an overgrown property; the applicable overgrown lawn surcharge still applies per the Overgrown Lawn Surcharge section.
The Client must ensure the lawn is free of obstacles. The Service Provider may mow around or skip blocked areas.
The Service Provider does not move or relocate trampolines, play structures, grills, fire pits, heavy furniture, vehicles, or other large, heavy, or fixed items; areas blocked by such items may be skipped and are still considered serviced.
Services may be rescheduled due to weather. Extended delays may result in overgrown surcharges.
Lawn mowing services apply only to areas with sufficient established turf suitable for routine maintenance. Areas consisting primarily of bare soil, dirt, rocks, gravel, decorative stone, terrascapes, hardscape features, or minimal grass coverage are classified as non-maintainable and are excluded from mowing services.
Lacey Oak Lawns does not mow over rock, gravel, terrascapes, hardscape features, construction areas, or other non-turf surfaces. These areas present equipment damage risks and safety hazards and are not eligible for mowing under any standard lawn care or commercial maintenance service.
Lawn mowing services do not include leaf removal, leaf cleanup, or debris clearing. Excessive accumulations of leaves, sticks, or organic debris that obstruct turf visibility or safe mowing operations are excluded from mowing services.
Lacey Oak Lawns does not mow through heavy leaf coverage or debris layers, as doing so poses equipment damage risks and does not constitute proper lawn maintenance. Mulching during mowing is incidental only and does not replace or include leaf cleanup services.
If excessive leaves or debris are present at the time of service, Lacey Oak Lawns reserves the right to skip or exclude affected areas until conditions are corrected. Skipped or excluded areas due to debris conditions do not constitute non-performance or grounds for billing adjustment.
Leaf cleanup, removal, or seasonal debris services may be quoted and performed separately upon request.
Lacey Oak Lawns is not responsible for damage to hidden or unmarked objects, including but not limited to irrigation components, sprinkler heads, wiring, lighting, edging, or other items not visible prior to service.
Payments are non-refundable once services are rendered. Refunds or service credits may be issued only if a scheduled service is not performed due solely to Service Provider fault.
Any claims for property damage must be reported to the Service Provider within five (5) business days of the date of service. Failure to report within this timeframe constitutes a waiver of the claim.
The Service Provider is an independent contractor and is not an employee, agent, joint venturer, or partner of the Client. Nothing in this Agreement shall be construed to create any such relationship.
Billing continues regardless of temporary skips or service pauses requested by the Client. To stop billing, the Client must cancel the subscription in accordance with the Term and Termination section.
The Service Provider reserves the right to refuse or discontinue service, without liability, in situations involving unsafe conditions, aggressive behavior, repeated violations of this Agreement, hazardous property conditions, or circumstances that pose a risk to personnel or equipment.
The Service Provider may, at its discretion, offer the Client a remediation or initial cleanup option in lieu of cancellation, subject to a separate quote and approval.
The Client warrants that the property is in a condition suitable for routine lawn maintenance at the time of signup and at each scheduled service visit. Properties with conditions that present excessive difficulty, equipment risk, or safety concerns — including but not limited to severely overgrown turf, widespread weed infestation, significant bare soil or dirt areas, standing water, unstable terrain, or accumulated debris — may be subject to additional surcharges, an initial cleanup requirement, or cancellation of service at the Service Provider's discretion.
The Service Provider is not responsible for improving the underlying condition of a neglected or degraded lawn through standard mowing service. Mowing services are maintenance services intended for lawns in reasonable condition, not restoration services for severely neglected properties.
The Client is solely responsible for ensuring that all pet waste is removed from the lawn prior to each scheduled service visit. The Service Provider's crew will not remove, work around, or mow through areas containing pet waste. If pet waste is present at the time of service, affected areas will be skipped and shall be considered serviced for billing purposes.
Repeated occurrences of pet waste at the time of service may result in suspension or cancellation of service at the Service Provider's discretion, without refund of the current billing period. The Service Provider reserves the right to document and photograph areas where pet waste caused service to be skipped.
The Service Provider assumes no liability for equipment damage, injury, or contamination arising from contact with pet waste that was not disclosed or was present in areas that appeared clear at the time of service.
The Client grants the Service Provider permission to take photographs or videos of the property for documentation, training, quality assurance, or marketing purposes. Specific addresses will not be disclosed. Clients may revoke this consent by providing written notice.
This Agreement constitutes the entire agreement between the Service Provider and the Client and supersedes all prior discussions, negotiations, representations, or agreements, whether oral or written.
If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.
The failure of either party to enforce any provision of this Agreement shall not be deemed a waiver of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.
All notices required or permitted under this Agreement shall be in writing and shall be deemed delivered when personally delivered, sent by certified or registered mail, return receipt requested, sent by a nationally recognized overnight courier, or sent by email to the contact information provided by each party.
Neither party shall be liable for any failure or delay in performing its obligations under this Agreement where such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, weather events, fire, flood, war, terrorism, labor disputes, supply shortages, equipment failure, or governmental actions.
Any dispute or claim arising out of or relating to this Agreement shall first be addressed through good-faith negotiations between the parties. If unresolved, the parties agree to pursue mediation with a mutually agreed-upon mediator located in Hays County, Texas, prior to initiating litigation.
The Service Provider reserves the right to modify this Agreement at any time. Updated terms will be posted to the Service Provider's website or communicated electronically. Continued use of services following such updates constitutes acceptance of the revised terms.
This section governs the Property Watch add-on and standalone monitoring service offered by Lacey Oak Lawns. By enrolling in Property Watch, the Client agrees to the following terms in addition to all terms set forth above in the Lawn Care Service Agreement.
Property Watch is a visual observation service limited to exterior areas of the property. All property checks performed by Lacey Oak Lawns are conducted from accessible ground-level exterior positions during scheduled service visits or dedicated monitoring visits. Interior access is not included in standard Property Watch and will not be performed unless specifically requested by the Client in writing and agreed to in advance by the Service Provider. Lacey Oak Lawns is not a licensed property inspector, home inspector, structural engineer, plumber, electrician, roofer, or any other licensed trade professional. No inspection performed under Property Watch constitutes a professional inspection, engineering assessment, code compliance evaluation, or any form of certified report. Observations are based solely on what is visible to the naked eye from accessible exterior areas of the property at the time of the visit. The Service Provider makes no warranty or guarantee that any issue, defect, condition, or hazard will be detected, identified, or reported.
Property Watch does not include and shall not be construed to include any of the following:
The Service Provider is not responsible for conditions, defects, damage, or hazards that are not visible from accessible exterior areas at the time of the visit, whether or not such conditions exist.
Lacey Oak Lawns expressly disclaims any liability for property damage, loss, injury, or cost arising from conditions that were not detected during a Property Watch visit, including but not limited to water intrusion, structural failure, fire, theft, vandalism, pest infestation, mold, plumbing failure, electrical failure, storm damage, or any other condition. The failure to detect or report a condition during a visit does not constitute negligence and shall not give rise to any claim against the Service Provider. Property Watch is a supplemental monitoring convenience service and is not a substitute for professional property inspections, insurance coverage, or tenant management.
The Property Watch + Emergency Response tier includes an on-site visit within approximately 24 hours of an identified urgent condition, subject to the following limitations:
Vendor coordination, where included, is provided as a convenience service only. Lacey Oak Lawns acts solely as a communication intermediary between the Client and third-party vendors. The Service Provider does not endorse, warrant, or guarantee the work, qualifications, licensing, insurance, or performance of any vendor contacted on the Client's behalf. All vendor agreements, contracts, payments, and liability are solely between the Client and the vendor. The Service Provider shall not be held liable for any act, omission, error, or failure of any third-party vendor, nor for any costs, damages, or disputes arising from vendor services. The Client retains full responsibility for authorizing, approving, and contracting any repair or remediation work.
By enrolling in Property Watch, the Client grants Lacey Oak Lawns permission to photograph the exterior of the property during each visit for the purpose of documentation, condition reporting, and record-keeping. Photos are shared with the Client as part of the service. Lacey Oak Lawns may retain photos internally for service quality and dispute resolution purposes. The Service Provider will not publicly distribute, publish, or sell photos of the Client's property without explicit written consent. Specific property addresses will not be disclosed in any marketing use. The Client may revoke photo-sharing consent at any time by providing written notice, though doing so may limit the Service Provider's ability to deliver documentation-based service components.
Lacey Oak Lawns will make reasonable efforts to notify the Client promptly when a condition of concern is observed. However, the Service Provider does not guarantee notification within any specific timeframe. Notification is subject to visit schedule, staff availability, communication method reliability, and other factors. The Client is responsible for maintaining current and accurate contact information with the Service Provider. Failure to receive a notification due to outdated contact information, phone or email delivery failure, or other factors outside the Service Provider's control does not constitute a breach of this Agreement.
Property Watch add-on fees are billed monthly alongside the Client's lawn care subscription. Standalone Property Watch services are billed as agreed upon enrollment. Property Watch may be cancelled at any time by providing written notice to the Service Provider. Cancellation takes effect at the end of the current billing period. Fees for the current billing period are non-refundable upon cancellation. The Service Provider reserves the right to discontinue Property Watch service with reasonable notice if route, staffing, or operational changes prevent continued coverage of the Client's property.
The Client is solely responsible for ensuring that the property is accessible to the Service Provider on each scheduled visit date. This includes but is not limited to ensuring gates are unlocked, access codes are current and accurate, and no physical obstruction prevents entry to exterior areas. If the property is inaccessible on a scheduled visit date for any reason — including but not limited to locked gates, obstructions, tenant refusal, or construction activity — the Service Provider is not obligated to return for a makeup visit, and the missed check shall not constitute non-performance of the Property Watch service. No fee adjustment or service credit shall be issued for visits where access was unavailable due to conditions within the Client's control or within the tenant's control.
For properties with tenants, the Client is solely responsible for ensuring tenant cooperation with Property Watch visits, including ensuring tenants do not obstruct, interfere with, or deny the Service Provider access to exterior areas of the property. Lacey Oak Lawns has no authority to compel, demand, or require access from any tenant and will not engage in disputes with tenants regarding access. If a tenant restricts or prevents exterior access during a scheduled visit, the Service Provider will notify the Client but is not obligated to return for a makeup visit. The Client assumes full responsibility for managing tenant relationships as they relate to property access and acknowledges that tenant interference does not give rise to any claim against the Service Provider.
The scope of any Property Watch observation is limited by conditions present at the time of the visit. Factors including but not limited to overgrown vegetation, standing water, poor lighting, inclement weather, seasonal foliage, construction materials, parked vehicles, stored equipment, and any other obstruction may reduce visibility and limit what can be observed. The Service Provider is not responsible for conditions that are not visible or reasonably observable due to environmental or site conditions at the time of the visit. The Service Provider is not obligated to remove, move, or disturb any obstruction in order to conduct a visual check.
If the Service Provider observes a condition at the property that appears to require immediate emergency response — including but not limited to active fire, flooding, structural collapse, or evidence of a crime in progress — the Service Provider will make reasonable efforts to notify the Client as quickly as possible. However, the Service Provider has no obligation to contact emergency services (including but not limited to 911, fire departments, police, or utility companies) on the Client's behalf unless separately agreed to in writing. The Client is solely responsible for contacting appropriate emergency services. The Service Provider shall not be liable for any loss, damage, injury, or cost arising from any delay in emergency response attributable to the Client's failure to act upon notification or the Client's failure to maintain current contact information.
Property Watch photo documentation is limited to exterior areas of the property observable from accessible ground-level positions. The Service Provider does not photograph through windows, doors, or any opening into interior spaces. The Client acknowledges that exterior photography of property from accessible areas is standard practice and does not require tenant consent under general circumstances. However, the Client is solely responsible for complying with all applicable Texas landlord-tenant laws, lease provisions, and any other legal obligations regarding notice to tenants of third-party access or documentation activity. The Service Provider assumes no responsibility for any claims, disputes, or legal actions arising from tenant objections to exterior photography or property access.
To the maximum extent permitted by applicable law, Lacey Oak Lawns shall not be liable for any loss, damage, injury, cost, or claim of any kind arising out of or related to the Property Watch service, whether based in contract, tort, negligence, strict liability, or any other legal theory. In no event shall the Service Provider be liable for any direct, indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of rental income, loss of property value, cost of repairs, cost of remediation, cost of emergency response, or any other economic loss, regardless of whether such damages were foreseeable or the Service Provider had been advised of the possibility of such damages. The Client expressly acknowledges that Property Watch is a supplemental visual observation convenience service only, and agrees that the Service Provider's liability, if any, is limited to the fullest extent permitted by law.
By enrolling in Property Watch, the Client acknowledges and agrees that: (1) Property Watch is a visual exterior observation convenience service only and is not a substitute for licensed professional inspections; (2) Lacey Oak Lawns assumes no liability for undetected conditions, missed visits due to access issues, or any loss arising from the Property Watch service; (3) the Client is solely responsible for ensuring property access, tenant cooperation, and compliance with applicable landlord-tenant laws; (4) all vendor coordination is provided as a convenience and the Client retains full responsibility for vendor relationships, authorizations, and costs; (5) the Service Provider has no obligation to contact emergency services on the Client's behalf; and (6) the Client has read, understood, and agreed to all terms set forth in this Property Watch Service Agreement.
Questions about this agreement: hello@laceyoaklawns.com
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